French-Speaking Customer Services Advisor

Our client operates in the field of Telecom.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.

• Listen to customers, understand their needs and respond effectively to their enquiries.

• Adapt communication and approach to different customer situations and requirements.

• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.

• Contribute to a positive company image through high-quality customer service.

• Collaborate with team members to ensure a consistent and customer-focused service

Requirements

• Proficiency in French (spoken and written) at a C1/C2 level

• Good theoretical and practical knowledge of IT

• Strong interpersonal skills

• Proactive approach and ability to make suggestions

• Must reside in or around Porto, Portugal

• Experience in customer relations is considered an asset

Location: Porto, Portugal
Work model: On site
Schedule: Monday - Saturday, 7:00-19:00, 40 hours a week, rotational shifts
Remuneration: €1020 paid in 14 instalments
Perks:

• Private health insurance from day one & meal allowance of €126 per month

• Guaranteed productivity bonus of €100 per month for the first three months

• Attendance bonus of €9.60 per day

• Welcome bonus €150 gross

• Employment contract from day one

• Paid training

• Genuine career development opportunities

Annual leave: 22 days

To apply, please submit your CV in French.