French-Speaking Customer Support Specialist

Join Our Dynamic Team in Lisbon!

We are seeking a highly motivated and customer-focused French-Speaking Customer Support Specialist to join our team in our vibrant Lisbon office. This is a fantastic opportunity to start a career in a global company, providing essential support and ensuring customer satisfaction for our French-speaking clientele. If you are passionate about helping others and ready for a fast-paced environment, we want to hear from you!

Key Responsibilities

• Provide Exceptional Support: Handle inbound customer inquiries primarily via phone, email, and chat, in both French and English.
• Problem Resolution: Diagnose and resolve customer issues efficiently and accurately, focusing on providing first-call resolution where possible.
• Product Knowledge: Maintain a deep understanding of the company’s products/services to provide comprehensive and helpful information.
• Documentation: Accurately document all customer interactions and resolutions in the CRM system.
• Collaboration: Work closely with other departments to escalate complex issues and ensure a seamless customer experience.
• Service Improvement: Identify and report recurring customer issues or trends to help improve processes and product offerings.

What We Offer

• Competitive Salary: €900 Gross per month, paid over 14 months (total of 14 payments per year).
• Financial Benefits: Generous meal allowance (details provided upon offer).
• Health & Wellness: Comprehensive private health insurance coverage.
• Career Development: Clear path for career growth, professional development opportunities, and internal promotions.
• Work Environment: A modern, on-site office in Lisbon with a multicultural and supportive team atmosphere.
• Equipment: All necessary work equipment (laptop, headset, etc.) will be provided by the company.

Work Schedule

• Starting Date: January 8, 2026
• Shifts: Rotational shifts covering a 24/7 service window (Monday to Sunday), which includes night shifts.
• Days Off: 2 rotative days off per week.

Must-Have Requirements

• Language Proficiency (French): Fluent French (written and spoken) at a C1 level or higher.
• Language Proficiency (English): Fluent English (written and spoken) at a C1 level or higher.
• Location: Must be willing to work on-site in our Lisbon office.
• Documentation: Must possess one of the following valid documents allowing you to work in Portugal:
  • EU Citizenship
  • Valid Residency Card (must be valid for more than one year)
  • Valid Refugee Card

Good to Have (But Not Essential)

• Prior experience in a Customer Support, Call Center, or BPO environment is a plus, but not a requirement. We are happy to train motivated individuals!

Ready to start your international career? Apply today!