French-Speaking Finance Support Advisor

Location: Braga, Portugal | On-site | Permanent Contract

Are you ready to join one of Europes leading consumer credit platforms and play a key role in delivering outstanding customer experiences? If you are a fluent French speaker (C2 level) with a passion for helping people and building lasting relationships, this is your chance to grow your career in a dynamic and rewarding environment.

About the Role

As a French-Speaking Finance Support Advisor, you will be the first point of contact for French-speaking customers, providing them with professional, empathetic, and solution-oriented support. Your mission is to not only answer questions but also to understand customer needs, offer the right financing solutions, and strengthen long-term relationships within our Relational Excellence framework.

This is an exciting opportunity to be part of a trusted financial platform, where you will receive training, continuous support, and a performance-driven bonus structure to reward your efforts.

What You Will Do

• Handle inbound and outbound calls with professionalism and empathy.

• Support customers with inquiries about existing credit, new financing projects, and general account questions.

• Analyze customer needs to provide personalized, reassuring, and effective solutions.

• Identify and maximize commercial opportunities during interactions.

• Build and maintain long-term customer relationships by delivering consistent, high-quality service.

• Manage customer files accurately, respecting compliance, security procedures, and data confidentiality.

• Uphold the companys values of rigor, transparency, and integrity in every interaction.

What Were Looking For

• Fluent French speaker (C2 level) – mandatory.

• Strong communication skills and ability to build trust with customers.

• A customer-first mindset with problem-solving abilities.

• Previous customer service, banking, or financial services experience is a plus (but not required).

• Ability to work on-site in Braga, with flexibility for rotational shifts.

• Integrity, reliability, and attention to detail.

The Offer

• Permanent contract (B&M model) – 3-month trial period.

• Salary package:

  • Base salary: €920/month × 14 months.

  • Performance bonus: €155/month × 12 months.

  • Meal allowance: €7.63/day (net).

• Paid training and ongoing professional development.

• A structured career path in a secure and growing industry.

• A multicultural, supportive, and engaging workplace.

Important: This role does not include relocation support.

Working Hours

• Monday to Friday: 07:00 – 19:00 (rotational shifts).

• Saturday: 08:00 – 15:00 (rotational).

• 2 days off per week: Sunday + 1 rotational day.

Start: 7/05

Selection Process

1. Application submission

2. Profile validation

3. Initial phone call

4. Online assessment

5. First interview

6. Client interview (if applicable)

7. Job offer

8. Welcome to the team!