French-Speaking Helpdesk Support Specialist (Junior)

Location: Porto, Portugal (On-site)

Overview

We are looking for a motivated and tech-oriented French-Speaking Helpdesk Support Specialist to join our team in Porto. This is an excellent opportunity for junior professionals who are interested in technology and customer support and wish to build a career in the IT sector.

As a Helpdesk Support Specialist, you will provide first-line technical assistance to users, helping them resolve hardware, software, and system-related issues while delivering a high level of customer service.

Key Responsibilities

• Provide first-level technical support via phone, email, and ticketing systems in French.
• Diagnose and troubleshoot hardware, software, application, and connectivity issues.
• Assist users with account access, password resets, and system-related requests.
• Log, monitor, and update incidents and service requests in the ticketing platform.
• Escalate complex technical issues to specialized support teams when required.
• Follow established support procedures, service level agreements (SLAs), and quality standards.
• Maintain accurate documentation of incidents, solutions, and troubleshooting processes.
• Contribute to knowledge base updates and continuous improvement initiatives.

Requirements

• Native or fluent level of French (C2).
• Good command of English (B2 level or higher).
• Strong interest in technology and IT support.
• Excellent communication and customer service skills.
• Analytical thinking and problem-solving abilities.
• Basic knowledge of Windows operating systems, Microsoft Office, and general IT concepts.
• Ability to work effectively both independently and as part of a team.
• Previous experience in customer service, technical support, or IT is an advantage but not required.
• Availability to work on-site in Porto.

What We Offer

• Competitive salary package.
• Paid training and comprehensive onboarding program.
• Opportunity to gain valuable experience in IT support and helpdesk operations.
• International and multicultural work environment.
• Career growth and internal development opportunities.
• Modern office facilities in Porto.
• Supportive team culture focused on learning and professional development.

Join Our Team

If you are passionate about technology, enjoy helping users solve technical issues, and are looking to launch your career in IT support, we would love to hear from you.