French-Speaking Junior Customer Support REMOTE from Coimbra upwards

Job Title: French-Speaking Customer Support Representative (Remote – Portugal)

Location: Remote (Only candidates based from Coimbra upwards will be considered – no exceptions)
Relocation: Not offered
Schedule:

8 hours per day, 40 hours per week with rotational shifts! 

• Monday to Friday: 08:00 – 18:00

• Saturday and Sunday: 08:00 – 17:00

• Occasional availability required until 19:00

• Rotative shifts, 2 days off (rotative)

About the Role:

We are looking for a French-speaking Customer Support Representative with experience in sales to join our client's team in a fully remote role (within Portugal). You’ll be responsible for providing outstanding support to customers and assisting with inquiries, product recommendations, and service-related issues, always aiming to drive satisfaction and loyalty.

Key Responsibilities:

• Provide customer support via phone, email, and chat in French

• Deliver a high-quality customer experience by addressing product and service questions

• Apply your sales skills to identify customer needs and offer suitable solutions

• Resolve issues efficiently and professionally, escalating when needed

• Maintain accurate customer records and follow internal procedures

• Collaborate with team members and supervisors to meet KPIs and improve service

Requirements:

• Native or fluent French speaker (spoken and written)

• Proficient in English for internal communication

• Previous sales experience is mandatory

• Excellent communication and interpersonal skills

• Comfortable working rotational shifts, including weekends and occasional extended hours

• Must be based in Portugal, from Coimbra upwards

• Reliable internet connection and a suitable home office environment

What We Offer:

• Fully remote position (within eligible regions)

• Competitive salary package

• Supportive team environment and training

• Opportunity to work with a reputable international client

• Career growth opportunities

Please note:
Candidates based outside the Coimbra region or requiring relocation cannot be considered.
Sales experience is mandatory.