French-Speaking Payment Solutions Support Specialist

Join our dynamic and international team in beautiful Lisbon, Portugal, and become a vital part of our customer success journey! We are looking for a highly motivated and skilled French-Speaking Support Specialist to provide world-class assistance for our innovative payment solutions account.

This is an on-site role, starting on January 8th, 2026.

Key Responsibilities

• Customer Advocacy: Serve as the primary point of contact for French-speaking customers (individuals and/or businesses) via phone, email, and chat, addressing inquiries related to our payment solutions.
• Problem Resolution: Diagnose and resolve customer issues efficiently, including but not limited to, transaction inquiries, account management, technical troubleshooting, and general product questions.
• Information Management: Accurately document all customer interactions, feedback, and resolutions in the company's CRM system, ensuring a clear record of support activity.
• Process Compliance: Adhere to all established company procedures and industry regulations, with a strong focus on data security and compliance within the payment sector.
• Continuous Learning: Stay up-to-date with product changes, new payment features, and service updates to provide the most current and accurate support.
• Team Collaboration: Work closely with cross-functional teams (e.g., technical, sales, finance) to escalate and resolve complex cases promptly, ensuring a seamless customer experience.

What You Will Bring

• Fluent French (Mandatory): Near-native or highly proficient verbal and written communication skills in French (equivalent to C1/C2 level).
• Excellent English (Mandatory): Fluency in English (minimum C1 level) for internal communication, training, and documentation.
• Eligibility to Work in Portugal (Mandatory): Candidates must possess one of the following valid documents:
  • EU Citizenship
  • Valid Residency Card (with more than one year validity)
  • Refugee Card
• Flexibility: Willingness to work in rotational shifts, covering a 24/7 operation, Monday through Sunday.
• Soft Skills: Exceptional problem-solving abilities, a customer-first mindset, empathy, patience, and excellent attention to detail.
• Experience (Good to Have): Previous experience in a customer service, support, or contact center role, particularly within financial services or payment solutions, is beneficial but not required. Full training will be provided.

Our Offer and Benefits

• Compensation: Competitive gross annual salary of €900 x 14 months.
• Performance Bonuses: Opportunities for additional performance-related bonuses.
• Additional Financial Support: Daily Meal Allowance (commensurate with local standards).
• Health and Wellness: Comprehensive Health Insurance.
• Career Growth: Fully paid, in-depth training and continuous development opportunities, with clear paths for career advancement within a global company.
• Work Environment: All necessary equipment will be provided by the company to ensure you can perform your role effectively.
• Relocation Support: A competitive relocation package is available for international candidates moving to Lisbon (details will be discussed during the interview process).

Ready to kickstart your career in the vibrant city of Lisbon and support a global leader in payment solutions? Apply today!