French-Speaking Payment Solutions Support Specialist

About the Role

Are you fluent in French and English and ready to launch your career in a dynamic, international setting? We are seeking a highly motivated and customer-focused individual to join our team in Lisbon, Portugal, as a French-Speaking Payment Solutions Support Specialist.

You will be the first point of contact for our business clients, providing exceptional support for their payment accounts and technical solutions. This is an exciting opportunity to work on-site, providing crucial support for a major player in the global payment industry.

Key Responsibilities

• Provide high-quality customer support via phone, email, and chat, primarily in French, for business clients regarding their payment accounts and solutions.
• Address and resolve client inquiries related to payment processing, account management, technical issues, and service features.
• Accurately document all customer interactions, issues, and resolutions in the CRM system.
• Collaborate with internal teams (e.g., Technical Support, Sales) to ensure timely and effective resolution of complex client cases.
• Maintain an up-to-date knowledge of our payment solutions, processes, and industry regulations.
• Contribute to a positive and professional team environment.

Required Qualifications (Must-Haves)

• Language Proficiency:
  • French: Fluent (written and spoken).
  • English: Advanced (C1 level minimum, written and spoken).
• Work Eligibility: You must hold one of the following valid documents:
  • EU Citizenship.
  • Valid Portuguese Residency Card (valid for more than one year).
  • Refugee Card.
• Availability: Must be able to work on-site in Lisbon, Portugal.
• Start Date: Ready to start on January 8th, 2026.

Desired Skills (Good to Have)

• Previous experience in a customer service, technical support, or payment solutions role is a plus, but not mandatory. Full training will be provided.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure in a fast-paced environment.

Compensation and Benefits

We value our specialists and offer a comprehensive package:

• Gross Salary: €900 per month x 14.
• Performance Bonuses: Opportunities to significantly increase your monthly income based on performance.
• Meal Allowance: Provided to support your daily expenses.
• Health Insurance: Comprehensive coverage.
• Career Growth: Access to training and development programs to advance your career within the company.
• Equipment: All necessary work equipment will be provided by the company.
• Relocation: A tailored relocation package is available for candidates moving to Lisbon (details will be discussed confidentially during the interview process).

Working Schedule

• Type: Full-time, rotational shifts.
• Days: Monday to Sunday.
• Hours: 24/7 rotational schedule, requiring flexibility for day, evening, and night shifts.

Ready to Apply?

If you are an ambitious, French-speaking individual looking for a stable and rewarding career in Lisbon, apply now!