French-Speaking Support Agent - Global Payment Solutions - Lisbon

Are you fluent in French and English and ready to dive into the world of Payment Solutions? We are seeking enthusiastic, customer-focused individuals to join our international team in Lisbon as a Payment Solutions Support Specialist. This is your chance to gain valuable experience in a booming industry, starting on January 8, 2026!

The Opportunity: Elevating Global Payment Experiences

As a core member of our support team, you will be the expert voice for our payment solutions clients, primarily serving the French market. Your mission will be to ensure smooth, secure, and efficient transaction experiences.

• Key Duties: Provide best-in-class support for queries related to our payment products, encompassing everything from technical troubleshooting and system navigation to resolving billing and transaction disputes. You will communicate clearly and professionally with customers via phone, email, and live chat in both French and English.
• Problem Solving: Act as a first-line troubleshooter, quickly diagnosing issues with user accounts or payment processing flows and ensuring timely resolution or proper escalation to technical teams.
• Documentation: Accurately log all interaction details and solutions within our internal platforms to contribute to our knowledge base.

What We Need From You

• Language Mastery: Flawless proficiency in French (near-native or native level) and advanced professional proficiency in English (C1 level or higher) is mandatory.
• Documentation for Work: You must possess valid documentation permitting full-time employment in Portugal for a duration exceeding one year (e.g., Valid EU Citizenship, long-term Residency Card, or valid Refugee Status Card).
• Experience: While previous experience in customer support or payment services is a plus, it is not required. We provide comprehensive training for motivated newcomers!

Perks and Package

We offer a strong foundation for your professional life in Lisbon:

• Competitive Salary: Gross monthly remuneration of 900 EUR x 14 months.
• Financial Rewards: Excellent bonuses tied to your performance and quality of service.
• Daily Allowance: A standard meal allowance is provided to cover daily expenses.
• Well-being: Comprehensive health insurance from day one.
• Professional Growth: Structured path for career progression and continuous training within the company.
• Work Setup: All necessary equipment for your role will be supplied.
• Relocation: Confidential relocation support is available for eligible candidates.

Work Structure

• Schedule: This role requires commitment to a rotative 24/7 schedule, meaning shifts may fall on any day of the week, including weekends and public holidays, to ensure continuous global support coverage.
• Workplace: This is a mandatory on-site position located in our modern Lisbon offices.

Ready to use your languages to support a cutting-edge global payment platform?