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German Customer Advisor for Content Creators - Portugal

Descrição do Emprego - German Customer Advisor for Content Creators - Portugal

Join an international customer experience company in sunny Lisbon and work on behalf of one of the world’s leading social media platforms.

You will become part of a multicultural team supporting content creators, influencers, and business customers. This is an excellent opportunity to develop your digital customer service skills while living and working in Portugal.
  • Support content creators and influencers across different social media platforms.
  • Handle subscription management, account management, and technical troubleshooting.
  • Respond to new and existing business customers by phone, email, and live chat.
  • Make outbound callbacks and proactively contact customers who previously requested support.
  • Assist customers after they have independently purchased services.
  • Identify effective solutions using the company’s internal knowledge base.
  • Provide professional, accurate, and friendly customer service.
  • Focus exclusively on customer support—this is not a sales position.
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