German Customer Service Representative Lisbon

‼Dear German Friends, We've got great news for you‼

We are seeking a dedicated bilingual Customer Service Representative fluent in German and English (C1). This role is pivotal in ensuring seamless communication between our clients and employees, facilitating efficient service delivery.
 

Responsabilities:

• Coordinate with employees to ensure timely acceptance and execution of services
• Assist customers during onboarding, ensuring accurate information collection
• Address and troubleshoot service execution issues, such as accessibility challenges
• Manage and process customer feedback, damages, and quality concerns
• Handle employee absences in line with established guidelines
• Ensure customers' payment information is current and accurate
• Respond to employee inquiries regarding contracts and payroll matters
• Provide performance feedback to employees, escalating issues when necessary
• Initiate contract changes for employees as required
• Participate in planning and executing events for employees and customers
• Conduct regular calls to employees and clients to ensure service quality and gather feedback