German Customer Service Specialist

Location: Porto, Portugal

Work Model: On-site / Hybrid

Language Requirements: German (C1) + English (B2)

About the Role

Join a dynamic and supportive team as a Customer Service Specialist for a leading, high-profile project in the banking sector. In this role, you will be the first point of contact for customers, addressing inquiries, providing expert guidance, and combining service excellence with a proactive, sales-oriented approach.

If you are passionate about building great client experiences and are ready to kickstart your career in beautiful Porto, we want to hear from you.

What You Will Do

• Customer Support: Provide inbound support via phone for banking-related inquiries.
• Technical Guidance: Assist customers with Phone Banking ID setup, T-PIN, and app configurations.
• Relationship Building: Act as the first point of contact for retail service inquiries.
• Proactive Engagement: Present our product range in an engaging way and support marketing campaigns to enhance customer satisfaction.

What We Offer

• Competitive Compensation:
• Monthly Base Salary: €1,100 (paid over 14 months).
• Performance Bonus: Up to €200/month (paid over 12 months).
• Meal Allowance: €7.63 net per working day (approx. €2,014.32 annually).
• Relocation Support (for candidates relocating from outside Portugal):
• Accommodation: Stay in a shared apartment for up to 12 months (all utilities included) for a monthly fee of €280 (deducted from payslip).
• Travel: Airfare reimbursement (economy class) up to €400, provided after 6 months of employment.
• Note: Relocation support for those already inside Portugal is reserved for specific Tiers (German, Nordics, and Dutch).
• Work-Life Balance:
• Initial Schedule: Monday to Friday, 8:00 AM – 5:00 PM (including bank holidays).
• Future Flexibility: Potential for rotational shifts between 8:00 AM – 8:00 PM.
• Two days off every week (guaranteed Saturday and Sunday).

Who You Are

• Linguistically Proficient: German at C1 level (native/near-native) and English at B2 level (fluent).
• Professional: Excellent communication skills with an ability to handle sensitive banking information with confidentiality.
• Service & Sales Minded: You enjoy solving problems and possess a natural aptitude for sales-oriented customer service.
• Growth-Oriented: Previous experience is a plus, but not mandatory—we value potential, attitude, and a willingness to learn.

Join Us in Porto!

We are looking for motivated individuals to join our team for our upcoming intake.

Application Deadlines: March 6 and March 27, 2025.

Ready to apply?