German Customer Support Advisor

German-Speaking Customer Support Representative – Lisbon, Portugal

An internationally recognized company in the customer experience industry is currently looking for German-speaking professionals to join its growing team in Lisbon.

This role offers the opportunity to work with global brands while developing valuable professional skills in a multicultural and dynamic environment.

What You Will Do

As part of the customer support team, you will play an important role in maintaining high service standards and helping customers resolve their inquiries efficiently.

Your responsibilities will include:

• Supporting German-speaking customers through phone, email, or chat
• Handling product-related questions and providing accurate information
• Troubleshooting basic technical or account-related issues
• Ensuring every interaction delivers a positive customer experience
• Documenting cases and solutions in internal systems
• Working closely with colleagues and team leaders to resolve more complex cases

Requirements

• Minimum strong C1 German language skills
• B2 level English
• EU citizenship or legal authorization to work in Portugal
• Availability to relocate to Lisbon quickly
• Good communication and interpersonal skills
• Ability to work in a team-oriented environment

Previous experience in customer support or service roles is an advantage but not required.

What You Will Receive

• Competitive salary package
• Two extra annual salary payments
• Performance bonus opportunities
• Attendance bonuses
• Meal allowance
• Paid professional training
• Accommodation support to help with relocation
• Career development opportunities within a global organization

Why Move to Lisbon?

Lisbon offers the perfect mix of career opportunities and lifestyle. With its historic neighborhoods, vibrant nightlife, and beautiful ocean views, the city attracts professionals from all around the world.

You can enjoy:

• Mild climate and sunny weather most of the year
• International working environment
• A relaxed lifestyle with excellent food and culture
• Easy access to stunning beaches and nature

Lisbon is truly one of Europe’s best destinations for professionals seeking both career growth and quality of life.