German Customer Support Representative for a Drone company

Empresa : Cityjoboffers

Descrição do Emprego - German Customer Support Representative for a Drone company

Join an international customer service team in sunny Lisbon and support customers of a leading drone and camera technology company.

???? About the Company

The company develops innovative drones, cameras and image-stabilisation technologies.
Its products help content creators, travellers, photographers and filmmakers capture professional-quality images and videos.
You will support customers from the German market in an international and multicultural workplace.
The position is based in a modern office near Oriente in Lisbon, with excellent public transport connections.

???? Your Responsibilities

Provide pre-sales support to German-speaking customers by phone, email and online channels.
Answer questions about products, services and purchasing options.
Recommend suitable products according to each customer’s needs.
Assist with invoices, product availability, orders, shipping updates and logistics issues.
Handle customer complaints professionally and provide reassuring solutions.
Build positive relationships with customers and improve their overall experience.
Collect and analyse customer feedback to help optimise products and service processes.
Collaborate with other team members to achieve departmental goals.

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German Customer Support Representative for a Drone company

Descrição do Emprego - German Customer Support Representative for a Drone company

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