German speakers- Customer Support- living in Lisbon -Monday to Friday

We are looking for German-speaking Customer Support Specialists to join our team in Lisbon, Portugal. In this role, you will provide high-quality support to customers while ensuring a positive experience with the company’s products and services.

Responsibilities

• Provide customer support in German via phone, email, or chat.

• Assist customers with inquiries related to products, services, and account issues.

• Resolve customer concerns in a professional, efficient, and friendly manner.

• Ensure a high level of customer satisfaction by delivering excellent service.

• Document customer interactions accurately in internal systems.

• Collaborate with internal teams to resolve complex issues when necessary.

• Maintain knowledge of products, services, and internal procedures.

Requirements

• Fluent German (C1/C2 level).

• Good English level (B2 or higher) for internal communication.

• Strong communication and customer service skills.

• Ability to solve problems and make decisions effectively.

• Attention to detail and ability to work in a fast-paced environment.

• Previous experience in customer support or service roles is a plus