German Speaking Banking Client Support Advisor

German Speaking Banking Client Support Advisor

Job Overview

We are seeking a professional, customer-focused German Speaking Banking Client Support Advisor to join an international leader in outsourced customer service in Porto, Portugal. Partnering with a major German bank, you will handle incoming inquiries from banking clients, providing accurate, secure, and high-quality assistance. This role stands out for its exceptional package, including a substantial signing bonus and highly desirable standard business working hours.

Location & Work Mode

• City: Porto
• Country: Portugal
• Work Mode: On-site (Based full-time at a dynamic, centrally located corporate office hub in Porto).

Your Role & Responsibilities

• Handle all incoming contacts from bank account holders through a variety of channels, including phone, email, and chat.
• Resolve customer queries regarding account balances, transaction history, online banking navigation, and general financial services.
• Utilize specialized banking tools, security protocols, and verified processes to ensure all data provided is accurate, secure, and compliant.
• Continuously develop your knowledge of banking products, interest rates, and financial regulations to solve issues efficiently.
• Ensure an exceptional, secure, and positive customer experience during every interaction to maintain the bank's high-quality reputation.

Your Qualifications

• Language Proficiency: Excellent written and spoken German (C1 level) paired with a fluent command of English (B2 level).
• Core Competencies: Clear, logical problem-solving skills and an upbeat, positive attitude when handling client requests.
• Communication: Ability to break down, explain, and apply complex banking or procedural expertise with absolute clarity to customers.
• Attributes: High level of personal integrity and discretion necessary for handling secure financial and personal data.
• Experience (Plus): Prior experience in customer care, call center environments, or the financial/banking sector is preferred but not mandatory.

Shifts & Working Hours

• Schedule: Full-time (40 hours per week, 8 hours per day).
• Work Calendar: Monday to Friday, 09:00 – 18:00. Enjoy a stable schedule with your evenings and weekends completely free!

Salary, Bonuses & Benefits

• Base Salary: €1,100 Gross x 14 months per year.
• Performance Bonus: Up to €200 monthly performance incentive.
• Meal Allowance: €7.23 per working day (loaded onto a dedicated meal card).
• Contract Type: Unlimited (permanent) contract from day one.
• Health Coverage: Private medical insurance included
• Environment: Ongoing guidance, structural software tools, and a highly supportive team atmosphere.

Relocation Support

• For Candidates Outside Portugal:
  • Sourcing and placement in a room within a company-managed apartment in Porto for 12 months at a fixed, subsidized cost of €280 per month (deducted directly from your salary).
  • Reimbursement of your inbound flight ticket up to €400 (paid out on the 6th month of employment).
• For Candidates Inside Portugal:
  • The accommodation option is strictly reserved for applicants transitioning directly to the company from an immediate industry competitor.