German Speaking Customer Advisor

Are you looking to kickstart your career in a vibrant, historic city while working for a global leader in digital information? We are seeking a German-Speaking Customer Advisor to join our Directory Platforms Operator project.

This is an on-site position based in our modern office in Braga, Portugal. If you have a sharp eye for detail, a passion for helping others, and thrive in a structured professional environment, we want to meet you!

 Role Overview

As a Customer Advisor for our Directory Platforms, you will be the guardian of data accuracy and user experience. You will support German-speaking users and businesses in managing their digital presence, ensuring that the information on our global directory platforms is precise, helpful, and up-to-date.

 Your Day-to-Day Responsibilities

• User Support: Assist German-speaking clients via phone and email regarding their business listings, account setups, and platform navigation.
• Data Verification: Review and validate business information to maintain the integrity of our directory database.
• Problem Solving: Resolve technical issues related to platform access or listing visibility with efficiency and poise.
• Quality Assurance: Ensure all interactions meet our high standards for professional communication and accuracy.
• Feedback Loop: Collaborate with your team to identify trends in user issues and suggest improvements for the platform interface.

Candidate Profile

• Language Proficiency: Fluent in German (written and verbal) with a strong command of grammar and professional etiquette.
• English Skills: A minimum of B2 level English is required for training materials and internal communication.
• Location: You must be currently based in Braga (or within a daily commuting distance). Please note that no relocation assistance is provided for this role.
• Tech Literacy: Comfortable using web-based tools, CRM systems, and standard office software.
• Experience: Prior experience in customer service or data management is a "plus," but we welcome entry-level candidates with the right attitude.
• Soft Skills: A patient, detail-oriented mindset and the ability to work effectively in a team-based office environment.

 Why Braga?

Working on-site in Braga offers the perfect balance of a high-tech career and a high quality of life. Known for its youthful energy and stunning architecture, our office provides a collaborative space where you can build real connections with your colleagues.

Benefits & Perks

We offer more than just a paycheck; we offer a career path.

• Competitive Salary: A monthly package designed to reward your language skills and dedication.
• Health & Life Insurance: Comprehensive private insurance coverage for your peace of mind.
• Career Progression: Clear pathways for growth into Senior Advisor, Quality Analyst, or Team Lead roles.
• Meal Allowance: Provided as part of your monthly compensation package.
• Modern Office Environment: Work in a well-equipped facility with break areas, snacks, and a supportive atmosphere.
• Training: Fully paid, world-class training to ensure you are confident from day one.