German Speaking Junior Customer Support Representative

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist with product-related questions, technical issues, and order concerns.
• Resolve customer complaints and escalate complex issues to the appropriate team.
• Provide clear, accurate, and effective solutions to ensure customer satisfaction.
• Document customer interactions and solutions in the CRM system.

Qualifications

• Fluency in German (C2 level) with a good command of English (minimum B2 level).
• Excellent communication and problem-solving skills.
• Flexibility to work in rotational shifts, including night shifts and weekends.
• No prior experience required – open to entry-level candidates.
• Ability to work on-site in Lisbon.

What We Offer

• Competitive salary and benefits package.
• Private health insurance.
• Paid training to ensure success in the role.
• A multicultural, supportive, and dynamic team environment.
• Opportunities for career development and growth