German Speaking Medical Devices Support Advisor

German Speaking Medical Devices Support Advisor

Job Overview

We are seeking an empathetic and detail-oriented German Speaking Customer Support Advisor to join a global leader in customer experience solutions in Porto, Portugal. In this role, you will support a world leader in insulin delivery and diabetes technology, providing professional assistance and technical troubleshooting to customers using advanced medical devices that improve lives across Europe.

Location & Work Mode

• City: Porto
• Country: Portugal
• Work Mode: On-site (Based full-time at a modern, multicultural corporate facility in Porto).

Your Role & Responsibilities

• Provide high-quality customer care and technical support for advanced diabetes medical devices and their specialized accessories.
• Deliver multi-channel assistance to patients, caregivers, and healthcare providers via phone calls, email, chat, and SMS.
• Walk users through device setup, software navigation, and step-by-step equipment troubleshooting.
• Manage order intakes, subscription renewals, and related account documentation accurately.
• Apply deep empathy, active listening, and professionalism while navigating sensitive or health-related customer situations.
• Strictly follow defined scripts and operational procedures to ensure full compliance with strict healthcare regulatory and safety standards.

Your Qualifications

• Language Proficiency: Fluent German (C1+) paired with strong English communication skills (C1 level).
• Cross-market Capability: Ability to support multiple European markets simultaneously.
• Core Competencies: Excellent problem-solving abilities, high organization, and meticulous attention to detail when managing large volumes of health documentation.
• Resilience: Strong stress management skills with the ability to remain calm, structured, and reassuring in urgent or challenging customer cases.
• Experience (Advantage): Prior experience in customer service, technical helpdesks, or healthcare support environments is preferred. Foundational knowledge of diabetes care or medical devices is a major plus.

Shifts & Working Hours

• Schedule: Full-time hours operating on standard project operational shifts.

Salary, Bonuses & Benefits

• Base Salary: €1,649 Gross per month (paid across 12 months).
• Meal Allowance: €7.23 (Net) per working day.
• Health & Wellness: Private health and life insurance coverage included starting from day one of employment.
• Onboarding: Fully paid initial technical training and continuous structured support.
• Environment: Access to modern office facilities with a supportive, multicultural team environment and long-term internal career advancement tracks.

Relocation Support

• For Candidates Outside Portugal:
  • Sourcing and placement in a room within a company-managed apartment for 12 months at a fixed, subsidized cost of €280 per month (conveniently deducted from your salary).
  • Reimbursement of your inbound flight ticket up to €400 (paid out on the 6th month of employment).
• For Candidates Inside Portugal:
  • The accommodation option is strictly available only to applicants transitioning directly from an immediate industry competitor.