German Team Manager - Lisbon, Portugal

Come and work with us.

We are looking for a talented and accomplished German Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.  

As a Team Manager in this project, your daily responsibilities will include:

• Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.


• Continually review and monitor the work performance of all Advisors against agreed KPIs, instigating appropriate corrective action, and using performance management tools, to manage any shortfall.


• Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPIs.


• Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.


• Provide clear direction and guidance to ensure consistent achievement of key performance metrics.


• Facilitate a culture of open and honest 2-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practices.


• Maintain an environment that supports the spirit of teamwork, where Advisors are committed, loyal, and take pride in working for the company; ensure actions from employee satisfaction surveys are implemented and continuously reviewed.


• Coach, develop, and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.


• Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.


• Ensure accurate and timely communication of any client/campaign issues to the Operations Manager.


• Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed. 


• Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities.

To succeed in the role, you will need to have:

• Native or proficient level of German (mandatory)


• Advanced level of English


• Evidence of effective interpersonal, coaching, and leadership skills 


• Excellent telephone, keyboard, verbal and written communication skills 


• Good numeric and verbal reasoning skills 


• Effective time management


• Ability to organize and prioritize, set priorities and multi-task


• Must hold EU citizenship or valid work permit


• Be a local candidate or willing to relocate to Lisbon, Portugal


• Availability to work hyrbid model from Monday to Friday: 07:00 – 18:00

Knowledge/abilities

• People-oriented


• Sales skills


• An element of gravitas


• Experience with policy work


• Early adopter of technology


• Dependable, reliable, and able to perform duties with minimum supervision


• Ability to interact positively with staff at all levels

Education and experience

• 2/3-year college degree or directly related work experience


• Previous relevant experience as Team Manager

Benefits.

• Competitive wages


• Paid professional training


• Employee discounts


• Private healthcare & dental insurance (after six months of employment)


• Growth opportunities through various development programs


• Fun and engaging company-wide initiatives, including our EverBetter wellness program


• Job stability


• Life-long skills and experience


• Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!