German Tech Support

Tech Customer Service Representative – German & English (Lisbon / Remote)

Location: Lisbon, Portugal (Remote Work Options Available)
Start Date: June 2nd, 2026
Contract Type: CDD 6 Months (Renewable)

Are you a tech-savvy problem solver with a passion for helping others? We are looking for fluent German and English speakers to join our dynamic team in Lisbon. This is a unique opportunity to build a career in a global tech environment while enjoying the vibrant lifestyle of Portugal.

The Role

As a Tech Customer Service Representative, you won't just be answering calls; you'll be turning frustration into satisfaction. You will be the voice of our brand, ensuring every user receives clear, confident, and empathetic support.

Key Responsibilities:

• Act as a professional problem solver, finding quick and effective solutions for customers.
• Handle technical inquiries with patience and care, even in high-pressure situations.
• Maintain meticulous records of issues and follow up until full resolution.
• Communicate complex solutions clearly and confidently.

What We Are Looking For

• Language Skills: Native or C1 level in German + Fluency in English.
• Tech-Savvy: Comfortable navigating digital tools and explaining technical concepts.
• Empathy & Resilience: You stay calm, focused, and professional under pressure.
• Attention to Detail: You catch the small things and ensure nothing falls through the cracks.
• Experience: Previous experience in Customer Service is preferred; sales experience is a plus.

Schedule

• Service Hours: Monday to Saturday (including bank holidays), 08:00 – 19:00.
• Shifts: Rotational shifts.
• Time Off: 2 Days off per week (Sunday + 1 rotational day).

What We Offer

We provide a comprehensive package designed to support your transition and long-term success:

• Base Salary: €1,300 per month (paid 14 times per year).
• Performance Bonus: Up to €225 per month (paid 12 times per year).
• Meal Allowance: €7.63 per working day.
• Welcome Bonus: Paid in 12 monthly installments during your first year.
• Health Insurance: Available from Day 1 (Co-pay for first 6 months; 100% free after 6 months).
• Relocation Support: We are exceptionally offering relocation assistance for this specific project!

Why Join Us?

Every issue is a chance to create a loyal customer. If you are ready to kickstart your career in Lisbon with a global leader in tech support, apply today!