German-Speaking B2B Advertising Support Specialist

German-Speaking B2B Advertising Support Specialist – Lisbon, Portugal

Introduction A global leader in digital advertising solutions is expanding its German-speaking team in Lisbon. This role is designed for individuals who are passionate about the digital advertising landscape and excel at providing technical and strategic support to business clients. You will be a key point of contact for advertisers, ensuring they successfully navigate and optimize their presence on a world-class advertising platform.

Your Role * Technical Troubleshooting: Handle end-to-end diagnosis and resolution of issues related to advertising products, campaign tools, and account features via email and chat.

• Advisory & Education: Educate business clients on platform features, industry best practices, and common issue types to enhance their campaign performance.
• Cross-functional Collaboration: Partner with internal Product, Operations, and Engineering teams to resolve complex cases and drive long-term solutions.
• Customer Satisfaction: Maintain proactive and professional communication throughout the customer journey to ensure high levels of advertiser satisfaction.
• Insight Sharing: Identify and relay trends, user feedback, and opportunities for platform improvement to help shape the future of the product.
• Quality Standards: Adhere to productivity, SLA (Service Level Agreement), and case-handling standards to ensure consistent service excellence.

Your Qualifications * Languages: Native or C1/C2 level proficiency in German and a strong command of English (B2 minimum).

• Attributes: A proactive, customer-focused mindset with excellent problem-solving skills and high attention to detail.
• Communication: Ability to convey complex technical information clearly and professionally.
• Teamwork: Capable of working independently while contributing effectively to a collaborative, multicultural team.
• Experience: Previous experience in customer support or a contact center is an advantage, but not mandatory.
• Education: A degree in Marketing or a related field is helpful, though practical experience and a willingness to learn are equally valued.
• Eligibility: Must hold EU citizenship or a valid Portuguese work permit.

The Offer * Location: Modern office in central Lisbon, easily accessible and close to the beach.

• Schedule: Full-time employment with a shift pattern (Monday to Sunday, 07:00–19:00).
• Remuneration: Attractive base salary plus performance incentives.
• Training: Comprehensive, fully paid professional training to prepare you for the role.
• Relocation Package: Full support for those moving to Lisbon, including flight reimbursement and accommodation provided.
• Health: Private health insurance and additional wellness benefits included.
• Culture: A vibrant, multicultural work environment with a progressive company culture.
• Professional Growth: Opportunity to work for a globally recognized brand and significantly enhance your CV.

Are you a tech-savvy German speaker ready to support the next generation of digital advertisers? Apply today to join the team in Lisbon!