German-Speaking Client Support Advisor

German-Speaking Client Support Advisor (Meal Card Services) – Braga, Portugal

Introduction

A leading global customer experience provider is recruiting German-speaking Client Support Advisors for a project in the consumer benefits and incentives sector. Based in the historic city of Braga, you will support users of a prominent meal card solution, ensuring they maximize their benefits through professional and solution-oriented guidance.

Your Role

• Customer Guidance: Serve as a professional point of contact, guiding customers through their inquiries with clear and accurate communication.
• Communication Channels: Handle inbound and outbound calls related to savings objectives and benefit solutions.
• Consultative Upselling: Identify customer needs and promote alternative contract options using consultative techniques.
• Information Management: Utilize internal tools and processes to provide complete and correct information to users.
• Service Quality: Ensure a positive experience for every customer by maintaining a warm, helpful, and professional attitude.
• Compliance: Strictly follow internal procedures and compliance standards to ensure data security and service consistency.

Your Qualifications

• Languages: Fluent proficiency in German (both spoken and written).
• Experience: Previous experience in customer service, call centers, or customer support is considered an advantage.
• Communication: Strong interpersonal and active listening skills.
• Mindset: Customer-focused with a friendly attitude and a willingness to work with targets and upselling opportunities.
• Tech Skills: Basic computer literacy and the ability to navigate internal software systems.
• Attributes: Reliable, organized, and capable of performing well in a structured work environment.

The Offer

• Location: On-site in Braga, Portugal, with a hybrid work option potentially available based on performance.
• Schedule: Full-time role, weekdays only (Monday to Friday).
• Hours: Rotational shifts between 07:00 and 19:00, ensuring weekends off.
• Remuneration: Competitive base salary plus fantastic commission potential.
• Development: Comprehensive paid training and onboarding, with clear paths for internal growth and career development.
• Environment: Stable role within a multicultural, international environment and a progressive company culture.

Are you a German speaker looking for a stable professional opportunity in northern Portugal? Apply today to join the team in Braga!