German-speaking Concierge Team Lead

Join a global leader in premium concierge and loyalty services, supporting exclusive cardholders with high-touch, personalised assistance. As a German-speaking Concierge Team Lead, you’ll guide a newly built team delivering exceptional lifestyle, travel, and event support through phone, email, and messaging channels. This role is ideal for someone who thrives in a refined service environment, enjoys problem-solving, and can coach others to deliver a consistently outstanding client experience.

 

Start date: ASAP to March

Your Responsibilities

• Lead, coach, and develop a team of German-speaking Concierge Advisors.

• Monitor performance, service quality, and customer satisfaction across all channels.

• Support complex or escalated client requests, ensuring a proactive and solution-driven approach.

• Coordinate daily operations, including workload distribution and adherence to service standards.

• Foster a culture of reliability, discretion, and high-end customer care.

• Ensure accurate handling of requests within the ticketing system.

• Collaborate with management to refine processes and maintain excellence in a newly established team.

Your Profile

• Native-level German, with excellent written and spoken communication.

• French is a plus.

• Previous experience in team leadership or senior advisor roles, ideally in luxury service, hospitality, travel, concierge, or customer care.

• Strong organisational skills and the ability to manage complex requests.

• Empathy, adaptability, and a genuine passion for service.

• Comfortable working in a dynamic environment and guiding a team through ramp-up phases.

• Based in Lisbon or willing to relocate (no relocation offered)

Work Conditions

• Permanent contract (CDI) with a 3-month probation period.

• 40h/week, Monday to Saturday, between 7:00–21:00 (rotating shifts).

• Modern office with a growing team of around 90 colleagues.
  
  Hybrid work after 3 months.

• Competative salary + bonus + mealcard and transportation allowance.

• Full private health insurance after 6 months, including dental and optical options.