German-Speaking Customer Service Agent, Automotive

Join a team supporting a renowned leader in the automotive industry as a Customer Service Agent. In this remote role, you will be the primary point of contact for customers, building an excellent relationship and providing support in German and English.

Key points

• Location: Braga, Portugal, a vibrant northern city known for its rich history, cultural heritage and growing modern infrastructure
• Work model: Fully remote. Preference is given to candidates already residing in Portugal
• Languages: German and English
• Schedule: Rotational shifts, Monday to Sunday (24/7 coverage), with two rotating days off, following the German schedule
• Compensation: Monthly gross salary paid over 14 months, plus a food allowance for each working day
• Relocation: Relocation support provided. Accommodation in Lisbon can be provided exceptionally, if necessary, for candidates relocating to Portugal

Responsibilities

• Respond to customer inquiries by phone, chat and email, representing the client with professionalism and enthusiasm
• Use knowledge of automotive and digital products to troubleshoot and resolve issues effectively
• Keep clear and accurate records of customer interactions, resolutions and follow-ups in the CRM system
• Collaborate with colleagues to improve the overall customer experience
• Stay up to date on the latest offers, policies and services to give customers accurate and timely information
• Show warmth and enthusiasm in every customer interaction
• Ensure performance goals are met across all operations
• Meet client expectations for operational excellence, including high targets for quality, efficiency and customer journey improvement

Requirements

• Fluent or native-level German and English
• Knowledge of automotive and digital products to troubleshoot and resolve issues
• Ability to maintain clear and accurate documentation
• Strong collaboration and communication skills
• Professionalism, enthusiasm, warmth and a customer-centric approach
• Commitment to staying updated on client offers, policies and services

Preferred

• Candidates already residing in Portugal