German-Speaking Customer Service Representative

Job Description

Position: Customer Service Representative (German Speaker)

Location: Lisbon, Portugal

Start Date: 8th May 2025

Key Details:

• Type of Contract: CDD (6 months)
• Work Schedule:
  • Days: Monday to Friday (including bank holidays)
  • Hours: 07:30 AM to 08:00 PM (Rotational Shifts)
  • Days Off: Weekends
• Work Type: On-Site

Compensation & Benefits:

• Base Salary: 1,100 (x14 months)
• Performance Bonus: 100 (per 12 months)
• Complexity Bonus: 100 (per 12 months)
• Welcome Bonus: 3,000

Job Responsibilities:

• Provide exceptional customer service to German-speaking customers.
• Resolve customer queries efficiently via email, phone, or chat.
• Respond to customer concerns while maintaining a positive and professional tone.
• Collaborate with other teams to ensure customer satisfaction.
• Contribute to the continuous improvement of internal processes and workflows.

Requirements:

• Language: Native or fluent in German (both spoken and written).
• English Proficiency: Operational understanding of English is required.
• Strong communication skills and a customer-oriented mindset.
• Ability to work in a fast-paced and dynamic environment.
• Previous experience in customer service is an advantage but not mandatory.

What We Offer:

• Competitive salary and bonuses.
• A collaborative and friendly work environment in Lisbon.
• Opportunity to work with a global and professional team.
• Training and development opportunities to enhance your skills.

If you are enthusiastic about delivering excellent service and want to grow professionally in a vibrant city like Lisbon, we would love to hear from you!

How to Apply: Please submit your resume and a brief cover letter highlighting your language proficiency and relevant