German-Speaking Customer Service Representative

Job Title: German-Speaking Customer Service Representative (Onsite)
Location: Lisbon, Portugal (Onsite Only)
Industry: Website Technical Solutions
Job Type: Full-time (Rotative Shifts)

Salary & Benefits:

• Competitive Salary
• Health and Life Insurance
• Career Growth Opportunities
• Meal Allowance
• Transport Allowance
• Equipment Provided by the Company

Shift Details:

• Working Hours: Monday to Sunday – 24/7 Rotative Shifts, including night shifts
• Days Off: 2 Rotative Days per week
• Shift Flexibility: Rotating shift patterns (morning, afternoon, night shifts)

Language Requirements:

• German (Minimum C2 level)
• English (Intermediate B2 level preferred)

Job Description:

We are looking for a German-Speaking Customer Service Representative to join our team in Lisbon, Portugal. This exciting opportunity is ideal for individuals passionate about delivering excellent customer service in the technical solutions industry. As a part of our customer support team, you will be responsible for assisting our German-speaking clients, primarily focusing on providing technical assistance and support related to website solutions.

The ideal candidate will have a strong desire to help people, an eagerness to learn, and the ability to work in a fast-paced, rotating shift environment. Previous experience in customer service, particularly in the technical or IT field, is an advantage, but not required. You will receive extensive training to excel in the role, ensuring you are well-equipped to provide exceptional support to our clients.

This position is based onsite only in Lisbon, where you will be part of an innovative and supportive team environment. You will have access to career growth opportunities within the company and enjoy competitive benefits, including health and life insurance, a signing bonus, and a career advancement path.

Key Responsibilities:

• Provide technical support for clients using our website solutions, assisting them in troubleshooting and resolving issues
• Communicate effectively with German-speaking customers via phone, email, and chat in a professional and friendly manner
• Understand customer issues related to website technical solutions, gather necessary details, and escalate to the appropriate technical teams when needed
• Provide clear explanations of technical information to customers in a way that is easy for them to understand
• Maintain customer satisfaction by ensuring timely, accurate, and efficient resolution of customer queries
• Assist with installation, setup, and configuration of website-related solutions for clients
• Stay up-to-date with product knowledge and technical documentation, ensuring all responses and solutions are aligned with company standards and guidelines
• Follow internal processes for documenting issues, solutions, and customer interactions in the company’s CRM system
• Work in a team to meet performance goals, including response time, customer satisfaction, and issue resolution metrics
• Handle repetitive tasks with high attention to detail while maintaining focus and quality service
• Manage time effectively to adapt to the rotating shifts, including night shifts, and accommodate the flexible nature of customer service work in a 24/7 environment
• Uphold confidentiality and ensure customer data privacy in accordance with GDPR and company policies
• Collaborate with other teams to provide feedback and improve service delivery, contributing to the continuous improvement of the customer service function

Skills and Requirements:

• Fluency in German (Minimum C2 level) is a must; English proficiency (B2 level) is preferred
• Previous customer service experience is a plus, especially in technical support or the IT industry
• Strong problem-solving skills and a solution-oriented mindset
• Excellent communication skills, both verbal and written, with the ability to simplify complex technical issues for non-technical customers
• Attention to detail and ability to remain organized while managing multiple cases
• Comfortable with shift work and flexibility to work rotating shifts, including nights, weekends, and public holidays
• Ability to work well under pressure and stay focused during busy or stressful situations
• Strong interpersonal skills with a customer-first mentality
• Technical aptitude with the willingness to learn new tools, systems, and technologies
• Self-motivated and able to work independently as well as part of a team
• EU ID is required for eligibility

Additional Benefits:

• Health and Life Insurance: Comprehensive health and life coverage available from day one
• Career Growth Opportunities: We believe in promoting from within and offer clear career advancement paths
• Training and Development: Extensive training provided to help you succeed in the role
• Meal and Transport Allowances: Support for onsite work-related expenses
• Work Equipment: The company will provide all the necessary equipment for your work
• Positive Work Environment: Join a team-oriented, collaborative environment where your ideas are valued