German-Speaking Customer Support Specialist

German-Speaking Customer Support Specialist (Digital Services) – Braga, Portugal

Introduction

A global customer experience provider is seeking German-speaking Customer Support Specialists for an on-site role in Braga, Portugal. This position supports a digital services platform that helps small and medium-sized businesses (SMEs) grow their online presence. It is a fantastic opportunity for detail-oriented professionals who enjoy building customer satisfaction through digital communication channels.

Responsibilities

• Digital Communication: Support customers primarily via email and chat, ensuring professional and clear interactions.
• Customer Management: Manage expectations regarding digital products and services.
• Administrative Tasks: Handle service inquiries, assist with account changes, orders, and cancellations.
• Documentation: Prepare, maintain, and review customer files and administrative records with high accuracy.
• Conflict Resolution: Gather details related to complaints and provide efficient resolutions.
• Efficiency: Ensure all support tasks are completed accurately and according to internal processes.

Requirements

• Language Skills: Fluent German (C1/C2) and a good level of English.
• Experience: Previous experience in customer support, administration, or a similar role is an advantage.
• Written Skills: Exceptional written communication skills (tailored for email and chat-based support).
• Soft Skills: Customer-oriented mindset, strong problem-solving abilities, and a proactive attitude.
• Organization: High attention to detail and the ability to work in a structured environment.
• Tech Literacy: Comfortable using digital tools, systems, and platforms.

What is Offered

• Location: On-site position in the historic city of Braga, Portugal.
• Schedule: Fixed working hours from Monday to Friday (07:00 – 16:00), with weekends off.
• Contract: Full-time role with stable career growth potential within a global organization.
• Health: Private health insurance available from day one (with contribution) and fully covered after 6 months.
• Training: Comprehensive paid training and structured onboarding program.
• Culture: Join a multicultural team in a progressive and professional environment.
• Growth: Gain valuable experience in the digital services and SME support sector.

This role is ideal for those who value a consistent weekday schedule and want to live in a vibrant, historic Portuguese city while developing their career in the tech-support industry.