German-Speaking Medical Devices Support Advisor

German-Speaking Medical Devices Support Advisor

Location: Porto, Portugal (On-site) Language: German (fluent) + English Employment Type: Full-time, On-site

About the Role

We are seeking a compassionate and detail-oriented German-Speaking Medical Devices Support Advisor to join a specialist international team in Porto, Portugal — a charming and dynamic city on Portugal's northern coast, increasingly popular among international professionals. In this role, you will provide expert support to German-speaking customers and healthcare professionals regarding medical devices, ensuring they receive accurate, timely, and high-quality assistance.

Key Responsibilities

• Handle inbound contacts from German-speaking customers, patients, and healthcare professionals regarding medical device products and services
• Provide clear, accurate, and empathetic guidance on product usage, troubleshooting, and technical queries
• Escalate complex technical or clinical issues to the appropriate specialist teams in a timely manner
• Accurately document all customer interactions and case details in the CRM system
• Ensure full compliance with relevant regulatory, quality, and data protection standards
• Collaborate with internal teams to ensure seamless resolution of customer issues
• Stay up to date with product knowledge, updates, and industry developments

Requirements

• Fluent German (C1/C2 level) — spoken and written
• Proficient level of English
• Strong communication skills with a high degree of empathy and patience
• Interest or background in healthcare, medical devices, or life sciences is a strong advantage
• Ability to handle sensitive customer interactions professionally and discreetly
• Detail-oriented with good organisational and documentation skills
• Previous experience in customer support, technical support, or a healthcare-related role is beneficial

What's on Offer

• Competitive salary package
• Fully paid training and comprehensive onboarding program
• Relocation assistance for candidates moving to Porto
• Career development and growth opportunities within a global organisation
• Modern office facilities in Porto
• Supportive, multicultural and professional team environment
• Additional employee benefits and perks

Eligibility Notice

This position is based in Porto, Portugal (EU member state). We can only consider applicants who are EU/EEA citizens or candidates who already hold a valid work permit for Portugal. Applications requiring visa sponsorship cannot be considered.