Global Operational Compliance Manager (Portugal)

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With over 170,000 associates worldwide, we support more than 750 leading and digital-first brands. Our CX solutions combine human expertise and technology to deliver seamless, secure, and customer-centric experiences in the moments that matter.

About the role

The Global Operational Compliance Manager plays a key role in the global implementation and oversight of Foundever’s Operational Compliance Program. This position ensures that sites and business units comply with Foundever policies, client contractual obligations, and applicable regulatory requirements related to physical, operational, and information compliance.

This is a highly visible, client-facing role that works closely with global clients, country leadership, and multiple internal Foundever departments to embed compliance principles, manage risk, and drive continuous improvement across regions and facilities.

Primary Job Responsibilities

• Lead global implementation and ongoing execution of the Foundever Global Operational Compliance Program.


• Act as a subject matter expert throughout the client lifecycle, providing timely and accurate guidance on compliance-related matters.


• Lead and support regional and global client audits, site buildouts, and compliance reviews.


• Review client contracts, conduct client risk assessments, and measure compliance with contractual and regulatory obligations.


• Review site and client processes to ensure alignment with internal policies, procedures, and applicable local laws and regulations.


• Support corporate leadership by providing insight into current compliance issues, trends, and moderately complex analysis impacting global compliance performance.


• Conduct monthly compliance reviews with Senior Leadership and Site Directors.


• Communicate best practices, internal security policies, regulatory requirements, privacy standards, and contractual obligations to Foundever business units.


• Maintain up-to-date client contracts by documenting scope changes and conducting periodic reviews.


• Analyze operational compliance needs and provide recommendations to line management and country leadership to support strategic objectives.


• Support client on-site audits, including PCI and other regulatory audits, by providing required evidence and documentation.


• Identify, document, and communicate compliance gaps, violations, or risks to global leadership and internal stakeholders in a timely and concise manner.


• Proactively propose Foundever innovations aligned with evolving client business needs and participate in regular client meetings to review compliance-related aspects.


• Communicate company policies effectively to account personnel and demonstrate strong business presence and negotiation skills.

Skills, Qualifications and Experience

Skills 

Skills

• Strong leadership and problem-solving skills


• Strong analytical and critical-thinking abilities


• Excellent written and verbal communication skills


• Presentation, negotiation, and influencing skills


• Fluent English required


• Fluent Spanish preferred

Qualifications

• Minimum 2 years experiene of working in a similar role


• Minimum 3 years in a call center or CX environment


• Bachelor’s degree in Business, Industrial Engineering, Administration, or a related field

Skills  and Experience required

• Strong leadership and problem-solving skills


• Strong analytical and critical-thinking abilities


• Experience of working in a Global/regional environment is preferred


• Excellent written and verbal communication skills


• Presentation, negotiation, and influencing skills


• Fluent English required


• Fluent Spanish preferred

Other

• Global Travel required (Strong client-facing presence)


• Felxibility to work across different time zones

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