Guest Experience

Reid's Palace, A Belmond Hotel, Madeira is seeking for a passionate Guest Experience to ensure exceptional guest experiences, operational excellence and contributing to the creation of unforgettable moments for guests, colleagues, and the community.

The main responsibilities are:

• Management of e-mails sent by future clients and organisation of all requests made, including Spa, restaurants, excursions, experiences, transfers and other requests for information, following all the necessary steps
• Personalised service according to the needs and profile of each guest.
• Provide general information to guests about Madeira and the hotel, in an engaging way, both by email and in person.
• Booking of the various activities available for the guests.
• Booking and managing various exclusive experiences
• Guest departure assistance on excursions
• Propose new activities for customers whenever justified.
• Creation of posters promoting internal events
• Elaboration of documents to be sent to the customers about relevant information
• Develop and maintain good working relationships with local tour guides, restaurants and attraction sites.
• Organisation of the monthly concerts at Reid's Palace which includes internal information, as well as external publicity and ticket sales.
• Greeting all new guests on arrival at Reid's Palace, as well as bidding farewell on departure
• Holding some weekly activities
• When necessary, support Reception in escorting guests to their room upon arrival.
• Provide support in the organisation and follow-up of events

What you bring:

• Proven experience in similar function
• Ability to engage with guests, understand their preferences and provide a positive experience
• Attention to detail and professional presentation.
• A passion for the hospitality industry
• Very good level of written and spoken English. Knowledge of other languages will be an advantage.
• Computer literacy, including Microsoft Office and POS functions

What We offer:

At Reid’s Palace we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Attractive salary package
• Health insurance
• Life insurance
• Other attractive company benefits
• Continuous professional development
• Exclusive company online platform and programs
• Complimentary and preferred rates of experiences at our iconic destinations

This is your moment. Apply today!

About Us

Reid's Palace is a symbol of elegance, luxury, and quality, welcoming renowned figures from around the world. Since its foundation by William Reid in the late 19th century, our hotel has been at the forefront of memorable moments and unique experiences for all who stay with us. With luxurious rooms, world-class restaurants, bars and a wide range of leisure activities, we remain committed to providing truly unforgettable experiences to all our visitors.

The Belmond & LVMH Family

Reid's Palace is proud to be part of LVMH and the global collection of iconic hotels, trains, and river cruises of Belmond, all developing exceptional experiences worldwide. By joining us, you become part of a global family of hotels rich in history and stunning destinations, where our people are the heart of the Belmond experience.