Head of JoomAI

Joom Group is an international tech-centric group of e-commerce companies founded in 2016 in Latvia. We are here to transform the largest industry in the world, global trade, making it more transparent, efficient, and technology-driven.

Today, Joom Group brings together the following businesses: Joom, a global cross-border marketplace; JoomPro, the first and only end-to-end cross-border B2B marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group’s offices are located in China, Brazil, Portugal, Latvia, and Germany, with headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses, and products.

Now we are looking for a Head of JoomAI. This is a new product within our ecosystem — an AI assistant for the e-commerce operator — and you will drive its creation and scaling as an AI-powered operating system for merchants.

Responsibilities

• Define and execute the product strategy and roadmap for JoomAI
• Build and expand integrations with external platforms (ERP systems, Mercado Livre, WhatsApp, and others), turning JoomAI from an assistant into an operator that executes tasks on behalf of sellers
• Work directly with e-commerce sellers to identify high-value use cases and translate them into product decisions
• Design and ship AI agents and automated workflows that solve recurring seller problems
• Lead a focused product and engineering team

• Proven experience in a senior leadership role within a startup or high-growth tech company
• 5+ years in product management or engineering, with at least 2 years in a role owning a product end-to-end
• Hands-on experience with LLMs and AI agents, including a practical understanding of how they work, where they fail, and how to evaluate quality
• Strong enough engineering background to define task specifications, assess timelines, and evaluate integration complexity and architecture trade-offs
• Exceptional strategic thinking, problem-solving, and decision-making skills

• Compensation package: base salary, performance-based bonuses and stock options
• Office-first: flexible hours with a possibility to work remotely 52 days per year, and 22 days of paid annual leave
• Relocation Support: full assistance for a smooth relocation for the employees and their family
• Care & Wellbeing: health insurance (including dental care) for employees and their children, daily meal allowance, and 100% paid sick leave
• Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English courses
• Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work

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