Head of Services - Omni EMEA (XStore)

Role overview

Oversee the delivery of multiple successful Oracle Retail software implementations by utilizing knowledge of the retail industry, project management, business development and lead the Omni Xstore strategy . A proven track record of software application delivery (including Cloud Services) and strong executive-level communication skills.

To manage client relationships and expectations while providing project governance to onsite and remote project teams.

Essential Responsibilities :

• Represent OLR in pre-sales activities
• Manage client relationships, including owning the overall client experience with OLR
• Understanding the applications and the underlying architecture of the Xstore application.
• Understand business requirements and provide thought leadership around proposed and alternative solutions
• Identify, explore and develop new opportunities with existing clients
• Create both high-level and detailed client proposals with the Sales Team
• Line manager for EU OLR Omni Project Team, including Project Managers, Technical Consultants, Business Consultants and Quality Assurance teams.
• High-level project planning and scheduling, including staffing, timeline, and budget considerations
• Working with OLR Project Managers, overseeing Project budgeting and forecasting with reconciliation to client invoices.
• Oversee project scope definition and control.
• Lead project teams to deliver successful projects, with quality delivered.
• Advise clients on implementation approach, project phasing, and risk management strategies
• Executive-level project status reporting (eg. steering committee)
• Ensure continuity of client experiences with OLR, including the transition from project to ongoing support
• Assist in the definition and ongoing maintenance of OLR's project methods

Requirements

Essential skill and Experience:

• 10+ years of direct software delivery experience (retail experience preferred) with a track record of delivery
• Outstanding interpersonal and communication skills (presentation, verbal and written)

• Previous history of working directly with client executive teams
• Understanding of Oracle Retail Omni functional concepts and integration points (XStore)
• Demonstrable track record in successful project and team management, comprehensive knowledge of the practices, procedures and principles of project management.
• Fully capable of managing large projects and by implication, leading multiple project teams when necessary

Desirable Skills and Experience:

• Understand and demonstrates financial competence
• Builds effective risk mitigation plans, processes, and communications
• Able to drive process improvement across the entire project management group
• The high degree of initiative, motivation and problem-solving skills
• Ability to work with clients to build a sense of shared ownership and minimizes potential resistance

• Excellent planning, forecasting and organizational skills
• Evaluate performance by analyzing and interpreting data and metrics
• Ability to develop proposals for clients and plans for large package software projects
• Retail systems experience
• Bachelor’s degree in business, information technology

• 10+ years in the Retail industry or an associated Retail IT field

Additional Information

• Domestic and international travel will be required

Benefits

• Private Health Insurance
• Private Life Insurance
• Flex Benefits monthly allowance
• Work-from-home friendly
• Coffee, Tea, and Water in the office
• Different social events with a lot of food
• Great Collaborative environment
• Training and developing
• Employer Benefits Program
• A Certified Great Place to Work