Health Manager French Speaker

Location: Lisbon, Portugal
Schedule: Monday to Friday, 9:00 AM 5:00 PM
Base Salary: 1,100 gross per month (14 monthly payments)
Performance Bonus: 4% of the annual base salary

Role Overview

As a Health Manager in our Lisbon office, you will act as the main point of contact for policyholders and healthcare professionals, ensuring high-quality support and service delivery. This is an onsite role, and client interviews are conducted at our Lisbon office.

Key Responsibilities

• Provide assistance and advice to policyholders through phone, email, or mail, and manage benefit settlements.
• Maintain customer satisfaction by delivering accurate and efficient responses while meeting performance benchmarks.
• Guide clients on insurance coverage, manage contracts, and oversee premium payments.
• Handle reimbursements, quotes, and updates to contracts or administrative details.
• Collaborate with healthcare professionals to address inquiries and provide timely solutions.

Requirements

• Education: Bachelors degree or equivalent (Bac +2); previous insurance experience is a plus but not required.
• Strong interpersonal and teamwork skills.
• Customer-focused, with excellent listening and problem-solving abilities.
• Highly organized, detail-oriented, and able to manage tasks effectively.
• Energetic, motivated, and results-driven.
• Language Proficiency: Fluency in French and English.

Benefits

• Comprehensive training and continuous support to ensure your success.
• A positive, growth-oriented work environment with opportunities for career advancement.
• Join a fast-growing company at the forefront of the insurance industry.

Hiring process:

• Application review stage
• Onsite office interview in French with the client

Documents Accepted

• EU Passport
• Residence Card
• Certificate of Protection