Helpdesk (Lisbon- Onsite)

Your responsibilities include:

• Provide first- and second-level technical support, both remotely and in person, to end users, covering hardware, applications, and systems, as well as support for institutional events.

You must have:

• A minimum of 3 years of experience in support and workplace assistance;

• Support for Windows 10 and Windows 11 operating systems;

• Installation, configuration, and maintenance of hardware and peripherals (desktops, laptops, printers, scanners, among others);

• Knowledge of TCP/IP networks, including configuration of IP addressing, gateways, DNS, and basic connectivity diagnostics;

• Use, configuration, and troubleshooting of Microsoft Office productivity tools (Word, Excel, PowerPoint, and Outlook in an Exchange environment);

• Use of incident and ticket management tools (e.g., EasyVista, ServiceNow, ManageEngine);

• Diagnosis and resolution of incidents at the software and operating system level;

• Basic knowledge of IT security (antivirus, firewalls, update management, and best practices);

• Knowledge of ITIL best practices.

We offer:

• Integration into a dynamic and motivated team to perform the role.

• Additional training.

• Salary package in line with the responsibilities of the role.

• Professional growth and career development opportunities.