Helpdesk (Póvoa de Santa Iria - Híbrido)

Empresa : Ignit

Tipo de Emprego : Periodo Integral

Vila Franca De Xira, Lisboa

Número de Aplicantes

000+

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Descrição do Emprego - Helpdesk (Póvoa de Santa Iria - Híbrido)

We are looking for an helpdesk to join the team of one important client in Póvoa de Stª Iria.

If you want to enrich your career in this area and are looking for a company that invests in your career, apply for this opportunity.

Requirements

Tasks and Responsibilities

INSTALLATION, TESTING, AND VALIDATION

• Prepare, install and configure IT and telephony equipment (hardware, applications).

• Perform tests and user acceptance validation of IT and telephony equipment.

OPERATIONS AND SUPPORT

• Manage user requests and incidents in the ticketing system

• Qualify incidents.

• Handle requests and resolve incidents (hardware, operating system, software, network, messaging, and telephony).

• Monitor ticket status and backlog daily.

• Manage IT assets, stock, and inventory.

• Assist users in getting started with installed equipment and software.

MAINTENANCE, ADMINISTRATION, AND SECURITY

• Ensure operational maintenance of equipment and follow up on updates.

• Create user accounts.

• Manage access rights.

• Monitor backups.

• Follow existing procedures and Cybersecurity processes.

Technical Skills Required

Windows environment.

Knowledges networks and systems (Active Directory, DHCP, DNS, Firewalls, VPN, IP networks).

Ticketing tool (Ideally GLPI).

IP telephony.

Knowledges Microsoft 365 environment.

Profile

2-3 years minimum experienced

Customer and service-oriented

Autonomous (management will be from France)

Fluent English is essential. Spanish is a plus.

Benefits

- Integration in a dynamic and motivated team for the performance of the function.

- Complementary training

- Salary package according to the function performed

- Professional evolution

Original job Helpdesk (Póvoa de Santa Iria - Híbrido) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Helpdesk (Póvoa de Santa Iria - Híbrido)

Descrição do Emprego - Helpdesk (Póvoa de Santa Iria - Híbrido)

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