Hospitality Operations Specialist (16h/week)

🏢About lhg

Líbere, as part of All Iron Group, was created by the founders of Ticketbis (acquired by eBay in 2016). We are different, agile, and dynamic with great growth. Our vision at Líbere is to create the largest alternative to hotels in Europe, focusing on alternative accommodations where technology, design, and experience will make a difference.

With technology in the center, we are pushing smart buildings and guest experience to the next level. Having automation and data-driven as part of our DNA, we are building attractive hospitality solutions to bring a unique experience to our guests.

🚀The great things you will do

• Customer Service (in-person, online, phone): Welcoming guests and assisting them with anything they may need: check-in, city information, how the spaces work, etc.
• Quality Control: Prevent any type of issue from arising during the guest's stay, and if something does come up, solve it or step in to ensure it’s resolved as quickly as possible. Perform simple repairs, request quotes, coordinate external company interventions, etc.
• Administrative Tasks: Back-office management, inventory and stock control, custody of lost & found items, reviewing and sending supplier invoices to HQ via app. Managing purchases and budgets.
• Support and report to the City Manager, and act on their behalf when needed.

If you're interested and excited to join the team, don’t hesitate to apply — we’re growing fast and we’d love to meet you!

💡What are we looking for?

Are you a detail-oriented, customer-centric individual who takes pride in ensuring guests have the best possible experience? Do you enjoy working in a fast-paced environment with a team of dedicated professionals? If so, we would love to have you join our team as a Hospitality Hero!

Qualifications:

• Schedules: 7:30 AM–3:30 PM; 3:30 PM–11:30 PM; 10:30 AM–6:30 PM; or 12:00 PM–8:00 PM.
• Previous experience in the hospitality industry preferred
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Detail-oriented with excellent organizational and time management skills
• Strong problem-solving and decision-making abilities

💫Why work with us?

At Libere Hospitality, we believe in creating a positive and supportive work environment where our employees can thrive. We offer:

• Employment contract under the receptionist category according to the Portugal Agreement.
• 40% discount if you stay at any of our Líbere locations in Spain or Portugal.
• Continuous learning.
• The chance to be part of one of the fastest-growing startups in Spain.

📝Apply

We are currently preparing our landing in PT and would love to meet you.

If you are passionate about hospitality and are looking for a challenging and rewarding role, we would love to hear from you. Apply today to join our team!