Hungarian Lisbon CS TP

Workster is partnering with a leading international customer experience provider to recruit a Hungarian-speaking Customer Support / Client Advisor for a Lisbon-based team. This role offers the chance to deliver high-quality, personalised support to Hungarian-speaking customers across channels while joining a vibrant, multicultural office in the heart of Lisbon.

Your Role

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  Provide exceptional customer service in Hungarian for inbound and outbound enquiries via phone, email and chat.

  
  


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  Assist customers with account queries, product information, orders, bookings and service modifications or cancellations.

  
  


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  Advise customers on product features, eligibility and requirements to ensure appropriate solutions are provided.

  
  


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  Identify opportunities to upsell or cross‑sell relevant services and add‑ons while prioritising customer needs.

  
  


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  Manage CRM and internal systems accurately to record interactions, follow-ups and case notes.

  
  


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  Resolve complaints and service issues with empathy, ownership and timely escalation when necessary.

  
  


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  Collaborate with internal teams and external partners to ensure smooth service delivery and problem resolution.

  
  


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  Meet individual and team KPIs for quality, efficiency and customer satisfaction.

  
  


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  Contribute to continuous improvement by sharing customer feedback and proposing process enhancements.

  
  

Your Qualifications

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  Native or C2 level Hungarian (spoken and written).

  
  


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  English at B2 level or higher.

  
  


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  At least 1–2 years’ experience in customer service, client support or a related role is preferred.

  
  


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  Strong communication and interpersonal skills with a customer-first mindset.

  
  


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  Ability to work accurately under pressure and manage multiple enquiries simultaneously.

  
  


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  Familiarity with CRM systems and standard office software is an advantage.

  
  


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  Problem-solving skills and the ability to handle escalations calmly and professionally.

  
  


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  Organised, detail-oriented and comfortable working in a fast-paced, metrics-driven environment.

  
  


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  Eligible to work in Portugal and able to commute to the Lisbon office as required.

  
  

The Offer

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  Full-time position with fixed weekday working hours; shift patterns may apply depending on project requirements.

  
  


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  Hybrid work model following training and probation (partial work from home based on performance) for applicable projects.

  
  


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  Competitive salary with performance-based bonus opportunities.

  
  


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  Welcome bonus during the first year and relocation support package available for international candidates.

  
  


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  Private health and life insurance from day one (including dental and vision where applicable).

  
  


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  Daily meal allowance via prepaid card and transport allowance where applicable.

  
  


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  A vibrant, multicultural environment in a modern Lisbon office with development and internal mobility opportunities.

  
  


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  Access to wellbeing initiatives and corporate benefits to support work-life balance.