Incident Manager (Miraflores - Hybrid)

We're fast
learners, hard workers, natural collaborators... and we Make Modern
Happen!

Our
ambition is to unlock the potential of our digital world so that organisations
everywhere can innovate and thrive securely. We aim to achieve this goal by
bringing together the world’s most talented people and the most powerful
technologies, combining them to address our customers' challenges and to build
something stronger together.

If you
share our vision, join us!

Right now,
we are looking for an Incident Manager to integrate our Talent team.

Your
responsibilities include:

• Lead and coordinate responses to
  high-priority incidents, mobilising technical teams and suppliers to restore
  services quickly.
  
• Provide out-of-hours availability to
  manage critical incidents affecting business operations.
  
• Act as the main point of contact
  during incidents, providing clear and timely updates to management and business
  teams.
  
• Monitor support activities and
  ensure response and resolution times meet agreed SLAs.
  
• Collaborate with Problem Management
  teams to identify root causes and implement preventive actions to avoid
  recurrence.
  
  

You must have:

• Bachelor’s degree in Computer
  Science, Information Technology, or a related field.
  
• Extensive experience in
  Incident Management and Major Incident Management (preferably in the
  banking, payments, or e-commerce sector).
  
• Strong knowledge of ITIL
  frameworks and ITSM tools (e.g., ServiceNow, Jira Service Management).
  
• Fluency in Portuguese and an
  excellent level of English (daily communication with international teams).
  

• Regular
  professional development;
  
• Health insurance, with family
  package;
  
• Regular
  teambuilding programs;
  
• Friendly
  workplace.
  

Workplace: Miraflores – Hybrid