Indirect Sales Manager

Monitor the Agent's business and their salespeople, and approve deals and exceptions; Follow up on results with each Agent to ensure the achievement and constant improvement of results; Collect and share information about competitors and customer needs. Ensure a prompt response to all complaints related to Agents and trigger actions to guarantee high customer satisfaction; Ensure an appropriate response - in time and content - to all customer requests - complaints, proposals, clarifications, and supplies; Ensure compliance with commitments made to the customer regarding commercial conditions and account management. Provide adequate support to each of the Agents in your portfolio, particularly in responding to requests and visiting the Agent's premises (for both result evaluation and business monitoring and development); Monitor the Agent's management model, contributing to its improvement through the implementation of best practices; Contribute to the recruitment and performance evaluation processes of the Agent's salespeople; Convey cooperation requests from Agents to your management. Bachelor's degree; 3 years of experience in sales; Management and training of sales representatives; User-level IT skills, Telecommunications, Information Technologies; Basic knowledge of retail; Knowledge of existing Telecommunications Equipment/Services in the Market; Market knowledge; Basic knowledge of business management and accounting.