International Dutch-Speaking Customer Support

International Dutch-Speaking Customer Support – Lisbon, Portugal (Hybrid)

Role Overview

Join a dynamic international team in Lisbon and build a rewarding career supporting a well-known global brand. This role offers the perfect balance of professional development and a modern work-life culture, including a transition to a hybrid model after your initial training phase.

Your Responsibilities

• Multichannel Support: Assist Dutch-speaking customers via phone, email, and live chat.
• Inquiry Management: Handle product-related questions, manage orders, and resolve general customer inquiries with a solution-oriented approach.
• Customer Satisfaction: Address complaints professionally and provide timely solutions to maintain high service standards.
• Internal Collaboration: Work closely with colleagues and other departments to resolve complex or ongoing cases.
• Data Accuracy: Maintain and update internal systems and customer records with precision.

Requirements

• Languages: Native or near-native fluency in Dutch (C1/C2) and a good command of English.
• Legal Status: Candidates must hold an EU Passport or a valid Work Permit for Portugal.
• Skills: Strong communication and interpersonal skills, combined with a proactive, team-player attitude.
• Mindset: Customer-oriented with the ability to multitask effectively in a fast-paced environment.
• Experience: Previous experience in customer service is a plus, but not mandatory.

The Offer

• Schedule: Monday to Friday, 08:00 – 18:00 (Weekends off!).
• Work Model: On-site in Lisbon for the first 3 months, then transitioning to a Hybrid setup.
• Compensation: Competitive salary package with additional benefits.
• Training: Fully paid professional training and a structured onboarding process.
• Work Environment: Modern office in Lisbon with an international, multicultural team.
• Career Growth: Clear paths for professional development within a global organization.

Are you ready for a new chapter in Lisbon? Imagine spending your weekends exploring the sunny Atlantic coast or the historic streets of the Portuguese capital. If you're a Dutch speaker looking for professional growth and an excellent work-life balance, this is the role for you. Apply today and join our international community in Portugal!