IoT CRM Technical Lead

Partners with Sales teams to tailor CRM functionalities that support lead management, sales pipeline tracking, and customer engagement strategies; Works closely with Marketing to integrate campaign management, customer segmentation, and analytics into the CRM platform; Collaborates with Customer Operations to streamline service processes, automate workflows, and ensure a seamless customer experience through the CRM; Engages regularly with end users and business stakeholders to gather feedback, prioritize enhancements, and drive user adoption across departments; Assess and translate business requirements into technical solutions, supporting requirements refinement and backlog prioritization; Collaborate with cross-functional teams (Product, Operations, Data, Security) to ensure end-to-end solution integrity; Oversee integration of CRM platforms with other enterprise systems (e.g., billing, digital channels, others ); Support the CRM operations team with incident resolution, root cause analysis, and ongoing platform optimization; Engage with stakeholders to align on solution design, delivery timelines, and change management; Monitor and report on programme progress, risks, and mitigation actions. BSc or MSc level degree in Computer Systems Engineering, Computer Science or Telecommunications; Proven experience (5+ years) in leading large-scale CRM transformation programmes; Strong technical background in CRM architecture, integration, and data migration; Experience with Agile methodologies and tools (JIRA, Confluence); Excellent communication and stakeholder management skills; Experience in managing vendors and third-party partners; CRM Platforms: Salesforce, Microsoft Dynamics 365, Oracle Siebel CRM, Creatio; Expertise in customizing CRM modules to meet business requirements; Proficient in integrating CRM systems with external applications using APIs and middleware; Experience in designing and automating workflows using CRM business process tools; Knowledge of CRM data models, security settings, and performance optimization techniques; Familiarity with CRM marketplace solutions and deployment best practices; Integration: MuleSoft, Dell Boomi, Azure Logic Apps, REST/SOAP APIs; Databases: SQL Server, Oracle, PostgreSQL; Cloud: Azure, AWS, Salesforce Cloud, others; Data Migration: Informatica, Talend, native CRM tools; Strategic thinker with strong problem-solving skills; Proactive, detail-oriented, and able to manage multiple priorities; Collaborative team player with a customer-centric mindset; Resilient and adaptable in a fast-paced, changing environment.