IT Helpdesk

Overview:

One of the biggest banks in the European Union is seeking an IT Helpdesk to join the Portuguese team to help reporting and help with the operational management in France.

What will you do?

• Knowledge of customer complaints, questions and problems management techniques as well as call taking management


• Ability to collaborate/work in a team, adaptability and be results-oriented


• Putting into practice customer relationship techniques, rigor and resilience


• Use of management and decision-making tools


• French as a mother tongue / fluent


• Good command of computer tools

What are we looking for?

• An experience of minimum 3 years as technical support advisor


• A good knowledge of Data business is mandatory


• Agile experience


• A first experience in Banking/insurance environment is a plus


• Good written and oral communication skills (in FRENCH)


• Proven analytical and organizational skills


• Ability to understand business needs and translate them into IT requirements.


• Fluent in French


• Fluent in English

What can you expect from us?

• A permanent job contract for a long term project;


• Tech equipment + SIM Card + personal smartphone;


• Health and Life Insurance;


• Social events and team buildings;


• The commitment of letting you grow with us, and be rewarded accordingly;


• A dynamic and young team that will be always there to support you;


• Training in the latest technologies;


• Coffee, fruits, snacks and a warm welcoming when you pass by the office.