IT Operations & Security Lead

About Emotion Mobility

Emotion Mobility is a PSG-backed global SaaS leader in fleet and mobility management, powering rental, leasing, subscription, and chauffeur operations for hundreds of enterprise clients across 600,000+ vehicles worldwide. Our platforms - Rentway and Carpro - are trusted by leading mobility brands such as Volkswagen, Ford, Europcar, and Hertz, helping them optimize operations and scale with confidence.

We operate in a high-growth phase with a target of €50M ARR by 2030, strong Net Revenue Retention, and double-digit EBITDA margins. With offices in Lisbon, Pune, Dubai and Amsterdam and a presence in 90+ countries, we combine global scale with local execution.

As a product-led company, we move fast, ship continuously, and focus relentlessly on solving real customer problems - replacing legacy tools with modern, high-performance software built for the mobility industry.

Your Mission

As an IT Operations & Security Lead, you will be responsible for ensuring the availability, performance and security of the organization’s IT environment, while coordinating security, risk and compliance activities. The successful candidate should bring strong experience in IT operations and infrastructure, combined with solid knowledge of information security and cybersecurity practices. You will report to the Engineering Director.

What You'll Do

• Lead and support the IT Operations, Infrastructure, Information Security and Cybersecurity functions;
• Develop and implement IT strategies and roadmaps aligned with business objectives;
• Define and monitor relevant KPIs to assess IT performance, security and service effectiveness;
• Manage IT budgets, resources, suppliers and technology-related priorities;
• Oversee the organization’s IT infrastructure and Microsoft ecosystem, including on-site infrastructure, virtualization, Microsoft 365, Teams and Azure cloud environments;
• Ensure the availability, performance, resilience and security of IT systems and infrastructure;
• Promote DevOps and automation practices in collaboration with Engineering and other technical teams;
• Support the integration of security practices into development and operational processes;
• Develop, maintain and continuously improve information security policies, procedures and standards, aligned with relevant frameworks such as ISO 27001, NIST and CIS Controls;
• Coordinate compliance activities related to applicable security and data protection requirements, including ISO 27001 and GDPR;
• Maintain and continuously improve the IT risk management framework, ensuring that technology and security risks are identified, assessed and appropriately mitigated;
• Coordinate security assessments, vulnerability assessments, penetration testing and security audits, working with internal teams and external specialists where appropriate;
• Lead the management of information security and cybersecurity incidents, ensuring appropriate investigation, response, escalation and reporting;
• Foster a culture of collaboration, security awareness, and continuous improvement across the organization.

What We're Looking For

Mandatory

• 5+ years of relevant experience in IT operations and infrastructure, with exposure to cloud and information security environments, including experience in team or function leadership;
• Strong experience managing IT infrastructure and cloud environments, particularly Microsoft 365 and Azure;
• Solid understanding of information security and cybersecurity principles, controls and best practices;
• Good knowledge of recognized security frameworks such as ISO 27001, NIST Cybersecurity Framework or CIS Controls;
• Experience with IT risk management, security incident management and vulnerability management;
• Good understanding of DevOps principles, automation and CI/CD practices;
• Strong communication, stakeholder management and problem-solving skills;
• Fluency in written and spoken English.

Nice to Have

• Hands-on experience with DevOps pipelines and Infrastructure as Code (IaC);
• Experience with infrastructure monitoring tools such as Prometheus, Grafana or Datadog;
• Experience supporting ISO 27001 certification or audit processes;
• Knowledge of secure development practices and security monitoring;
• Relevant IT, cloud or information security certifications are considered a plus (e.g., ITIL, Azure, CISSP, CISM, ISO 27001, SSCP or others).

Why Join Us

• Competitive salary with a permanent full-time contract;
• Work–life balance that works for you, with Friday afternoons off to start your weekend early;
• Your birthday off - celebrate your day, your way;
• Flexible benefits designed around your wellbeing;
• Private healthcare for you and your children;
• Referral bonus program - bring great people, get rewarded;
• Two paid days per year for volunteering or charity work;
• Enjoy free coffee, fresh fruit & monthly team lunches;
• Join a global, fast-moving team full of energy and ambition, where you can grow in a culture that champions learning, development and continuous progress.

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