IT Service Desk Consultant

Your new Company

Our client is going through a major transformation where digitization and technology development are the keys to success.

The Client is looking for people who are motivated by developing services and digital products that make life easier, better, and safer.

You will be part of a cross-functional team with team members from both IT and business, and a strong focus on team collaboration.

What you will work on

You will be the first point of contact for IT support, helping colleagues resolve incidents and service requests while ensuring a high-quality user experience. Working closely with internal teams and external vendors, you will contribute to maintaining stable services and supporting users across different locations and time zones.

The role combines technical troubleshooting, customer support, and service coordination, giving you broad exposure to a modern IT environment.

• Provide first-line support for IT incidents and service requests

• Support onboarding activities, device setup, and end-user services

• Collaborate with internal teams and vendors to ensure efficient service delivery

Who we are looking for

We are looking for a service-minded and proactive professional who enjoys solving problems and helping others. You are comfortable working in a dynamic environment, communicate well with different stakeholders, and take ownership of delivering a great user experience.

You are curious about technology, eager to learn, and motivated by being part of a collaborative team where continuous improvement is valued.

• Experience supporting users in an IT Service Desk or other end-user support environment

• Strong problem-solving and communication skills

• Fluent in English and comfortable working with a variety of technologies

Experience and background

You likely bring:

• 1–2 years of experience in IT support or end-user services

• Experience with Microsoft technologies and modern workplace tools

• Understanding of cloud, hybrid, or on-premises environments

Experience with ServiceNow, ITIL, or CompTIA A+ is beneficial but not required.

This is what you get with us

At Telenor Shared Services, you join a global organisation with a strong focus on people, learning and development.

You get:

• A varied role with broad exposure that can prepare you for more advanced HR positions

• A supportive and inclusive work environment where your ideas are welcomed

• Opportunity to grow professionally in an international setting

• Flexible hybrid working, with an expectation of being in the Lisbon office at least two days per week.

• Access to a list of different company benefits such as Health Insurance, Urban Sports, etc.

The practicalities

• Working hours: Between 6h and 18h in a rotational system

• You might be asked to work during portuguese national holidays

• Location: Parque das Nações, Lisbon.

• Salary Package Range: 22k - 30k EUR

• Application deadline: 27th of July 2026

• Contact person: Ana Rita Leal @ [email protected]
  

Telenor Shared Services (TSS) is Telenor Group’s Business Support organization, delivering secure, efficient and business-critical systems, services and support to Telenor entities and employees across the globe. Our core offerings span Finance & Procurement, HR, and Enterprise IT, and are powered by over 500 highly skilled professionals located in the Nordics, Pakistan, and Portugal.

By leveraging automation, AI, cross-unit collaboration, and new technologies, we enable simplification, reliability, and high user satisfaction. Our mission is to empower Telenor Group as a whole to focus on its core business, while we deliver the backbone of operational excellence.