IT Support Level 3 SQL / Technical Support

Location: Fully Remote (within Portugal)
Administrative Base: Porto – Douro area
On-site Requirement: 1 day on-site per quarter
Work Model: Remote (Portugal-based)

About the Role

We are looking for an experienced IT Support Level 3 / Technical Support Specialist to support a technical project focused on advanced troubleshooting and customer assistance. This role requires strong technical skills, including SQL, and the ability to support users in French and English.

Main Responsibilities

• Provide advanced technical support and troubleshooting to users

• Assist customers via phone, chat, and email in French and English

• Diagnose software, system, or configuration issues and propose effective solutions

• Work closely with internal technical teams to ensure timely resolution of issues

• Document incidents, solutions, and technical procedures

• Maintain a high level of professionalism, accuracy, and customer focus

Requirements

• Fluency in French and English (minimum B2 level)

• Proven experience in technical support / IT support (Level 3 preferred)

• Knowledge of SQL and technical troubleshooting

• Strong analytical and problem-solving skills

• Ability to work independently in a remote environment

• Availability to attend on-site meetings once per quarter

Compensation & Benefits

• Meal allowance (monthly card, according to local policy)

• Health insurance provided from day one

• Fully paid initial and continuous training

• Career development and internal mobility opportunities

• Access to well-being, language, and professional development programs

• Employee recognition initiatives

How to Apply

Interested candidates should apply or send their CV to
[email protected]