IT Support Technician (Almada - Onsite)

Empresa : Claranet

Tipo de Emprego : Periodo Integral

Almada, Portugal

Descrição do Emprego - IT Support Technician (Almada - Onsite)

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for an IT Support Technician for a client on our Talent Team.

Your responsibilities include:

Provide first - and second -line technical support to end users, both remotely and on -site;
Diagnose, troubleshoot, and resolve hardware, software, network, and user -access issues;
Support and maintain Windows, Linux, and macOS environments;
Install, configure, and maintain desktops, laptops, peripherals, and other IT equipment;
Perform PC maintenance, repairs, upgrades, and replacement activities;
Support users with Microsoft 365 applications, accounts, and collaboration tools;
Manage user accounts, access permissions, and basic administration activities in Active Directory;
Assist with network troubleshooting, including connectivity, Wi -Fi, VPN, and printer -related issues;
Register, prioritize, track, and resolve support requests through the Helpdesk process;
Escalate complex incidents to the appropriate technical teams while ensuring clear communication with users;
Maintain accurate documentation of incidents, solutions, equipment, and support procedures;
Contribute to the continuous improvement of IT support services and user experience.

You must have:

Technical education or training in Information Technologies, Computer Systems, or a related field;
Previous professional experience as a Field Support Technician, Helpdesk Technician, or IT Support Technician;
Experience providing technical support to end users;
Knowledge of networking fundamentals and troubleshooting;
Knowledge of Windows, Linux, and macOS operating systems;
Experience with microcomputer support, PC maintenance, and hardware repair;
Basic knowledge of Active Directory administration;
Experience supporting Microsoft 365 and Microsoft Office applications;
Strong problem -solving and communication skills;
Customer -oriented mindset and ability to work collaboratively;
Proactive attitude, attention to detail, and willingness to learn.

We offer:

Integration into a dynamic and motivated team for the performance of the role;
Additional training;
Salary package according to the role performed;
Professional development.

Workplace: On -site – Almada

Claranet, Make Modern Happen!

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IT Support Technician (Almada - Onsite)

Descrição do Emprego - IT Support Technician (Almada - Onsite)

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