IT Technical Support Specialist

About Uphold

The Web3 economy will redefine how financial value is managed and exchanged - with much of this activity shifting towards blockchain networks and digital assets.

Founded in 2013, Uphold is a Web3 financial platform that supports almost 300 digital assets, serving as a Regulated Gateway to the Web3 economy.

With integrations with 27 blockchain networks and a robust trading engine connected to 30 underlying venues, the Uphold platform enables users to trade ‘Anything-to-Anything’ with competitive pricing and deep liquidity. 

To date, Uphold has facilitated over 120 million transactions worth $40 billion, serving 10 million customers across 150+ countries.

Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone.

To learn more about Uphold, please visit https://uphold.com.

The opportunity:

The IT Technical Support Specialist plays a critical role in ensuring employees have reliable access to the technology and tools needed to work productively. This position combines hands-on technical support, device management, and IT asset lifecycle oversight with administrative and operational responsibilities. By maintaining robust MDM solutions, optimizing IT processes, and ensuring seamless procurement and vendor coordination, the role supports both day-to-day operations and long-term technology strategy. Ultimately, this position helps drive efficiency, reliability, and scalability across the company’s IT infrastructure, directly contributing to business growth and employee success.

Primary responsibilities: 

• Provide comprehensive technical support, troubleshooting software, hardware, and networking issues.
  


• Perform routine checks on hardware, software, and systems, maintaining operational excellence.
  


• Support device management, including macOS, iOS, and related platforms using modern MDM solutions.
  


• Coordinate with vendors and manage procurement processes.
  


• Assist in preparing budgets, forecasts, and managing technology-related expenses.
  


• Ensure comprehensive documentation, from procedures to asset records.
  


• Contribute proactively to improve IT procedures and efficiency through automation, AI and process enhancements.
  


• Provide administrative support to the IT team, including managing documentation, scheduling, and reporting.
  

Required qualifications:

• Minimum 3 years of experience in IT support, systems engineering, or IT administrative roles.
  


• Experience managing hardware and software assets across an organization.
  


• Proven ability to troubleshoot technical issues efficiently and independently.
  


• Strong organizational skills with attention to detail and the ability to multitask.
  


• Self-driven, proactive, humble, and a collaborative team player.
  


• Excellent written and verbal communication skills in English.
  

Bonus if you have:

• Experience with automation tools (Ansible, Chef, Puppet) and Infrastructure-as-Code tools (Terraform, Pulumi).
  


• Experience managing logistics and working with global shipping carriers.
  


• Exposure to cloud services such as AWS or Google Cloud Platform.
  


• Familiarity with MDM solutions (e.g., JAMF, Kandji, Intune) for managing Apple devices.
  


• Interest or experience in cybersecurity best practices.
  

What we offer:

• Innovation and Impact: Contribute to pioneering projects in a dynamic and challenging environment.
  


• Competitive Compensation: Stock options, performance bonuses, and comprehensive benefits on top of a competitive salary.
  


• Strong Company Culture: Thrive in a supportive, collegiate environment with values of integrity, teamwork, accountability, and excellence.
  


• Global Collaboration: Participate in regular updates, strategy sessions, and networking opportunities across the group.
  


• Development Opportunities: Access training and mentorship programs.
  


• Flexibility: Enjoy options to work from home, other locations, or adjust your hours.
  


• Inclusive Environment: Value and respect diverse perspectives.
  

Benefits:

• Annual bonus program based on individual, team and company performance.
  


• Home office stipend for a productive setup.
  


• Generous PTO, healthcare, and employee assistance programs.
  


• Engaging events and celebrations.
  


• Well-stocked office kitchen with a foodie culture.

Join us to grow, innovate, and contribute meaningfully. Be part of our talented team!
Visit our careers page for more exciting opportunities, if this role isn’t the perfect fit.

EEOC Employer

We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us stronger and better - together.