IT Technician

We're fast learners,
hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to
unlock the potential of our digital world so that organisations everywhere can
innovate and thrive securely.

We aim to achieve
this goal by bringing together the world’s most talented people and the most
powerful technologies, combining them to address our customers' challenges and to
build something stronger together.

If you share our
vision, join us!

Right now, we are
looking for a IT Technician to integrate our internal team, based
in Porto.

Your responsibilities
include:

• Provide on -site and remote technical support for desktops, laptops,
  printers, mobile devices, and peripherals;
  
• Install, configure, and maintain hardware, software, and operating
  systems (Windows and/or macOS);
  
• Troubleshoot and resolve issues related to networks, connectivity,
  and user access;
  
• Support Microsoft 365 applications (Outlook, Teams, OneDrive,
  SharePoint);
  
• Perform hardware replacements, upgrades, and basic repairs;
  
• Manage user accounts, permissions, and passwords (Active Directory
  / Azure AD);
  
• Document incidents, service requests, and solutions in the
  ticketing system;
  
• Escalate complex issues to higher -level support teams when
  necessary;
  
• Ensure compliance with IT policies, security standards, and best
  practices;
  
• Provide user training and guidance on IT tools and procedures.
  

You must have:

•  Minimum 12th grade level (mandatory);
  
• Fluency in portuguese (mandatory);
  
• Fluency in English (written and spoken) is mandatory;
  
• 1–3 years of experience in IT support, onsite support, or helpdesk
  roles;
  
• Strong knowledge of Windows operating systems and basic networking
  (LAN/WAN, Wi -Fi, TCP/IP);
  
• Experience with hardware troubleshooting and peripheral devices;
  
• Familiarity with ticketing systems and ITIL -based processes;
  
• Strong problem -solving and analytical skills;
  
• Excellent communication and customer service skills;
  
• Ability to work independently and manage multiple tasks.
  

We value:

• Dynamism and initiative;
  
• High sense of responsibility;
  
• Ability to analyse and solve problems;
  
• Ability to prioritise tasks based on importance and urgency;
  
• Easy interpersonal relationship and team spirit.
  

We offer:

• Regular professional
  development;
  
• Certification
  paths resources;
  
• Regular teambuilding programs;
  
• Friendly workplace.
  

Workplace: Porto (On -Site)

Claranet: Make Modern
Happen!