Italian and English Customer Sales Advisor

Language

Italian (Native) + English (solid B2)

Key Responsibilities

Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.

Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.

Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.

Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.

Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Candidate Profile

Excellent communication skills coupled with empathy and team spirit

Tech-savvy

Previous experience in Customer Service (preferable)

Previous experience in sales is a plus

Availability to work on rotational shifts

Salary Conditions

Base salary (gross):1024 x 14

Performance bonus (gross): up to 225

Meal allowance: 7,23 per workday (paid in meal card)

Transportation allowance: 20

Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract

Schedule

Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts)

Days Off: Sunday + 1 rotational day

Type of contract: 6 months with the possibility of renewal