Italian & English Customer Service Representative Diabetes & Medical Devices

Make a Real Impact in Healthcare Support

Are you fluent in Italian and English, with a passion for helping others? Join a leading global company in the vibrant city of Porto and make a meaningful difference every day!

In this specialized role, you will be a vital lifeline for individuals managing diabetes and relying on essential medical technology. You will deliver compassionate, accurate, and clear guidance—transforming technical medical details into reassuring, step-by-step support for users across international markets.

What You'll Do

• Guide & Support: Act as the primary contact point for Italian-speaking clients, delivering high-level assistance across multichannel platforms.
• Troubleshoot & Resolve: Support users with technical and operational inquiries regarding diabetes medical devices using calm, empathetic, and clear communication.
• Handle High-Stakes Situations: Navigate urgent calls, disputes, and high-priority queries with active listening and emotional intelligence.
• Master Complex Data: Retain and apply complex medical product guidelines while keeping meticulous records in a fast-paced environment.

What You Bring

• Languages: Native/Fluent proficiency in Italian paired with C1 level English (written and verbal).
• Location: Readiness to work fully on-site in Porto, Portugal.
• Flexibility: Openness to 24/7 rotational shifts (including occasional night shifts from 22:00 to 07:00).
• Background & Mindset: Familiarity with diabetes or medical devices (healthcare or tech support experience is a strong plus), strong resilience, and exceptional attention to detail.

What's in It for You

• Competitive Salary: Fixed monthly income paid over 14 months.
• Italian Speaker Welcome Bonus: Monthly bonus installments throughout your entire first year.
• Relocation Support: Shared accommodation provided for up to 12 months for candidates moving to Portugal.
• Daily Meal Allowance to cover your daily work breaks.
• Growth & Training: Comprehensive onboarding and ongoing professional development in the medical technology sector.

Ready to Apply?

Take the next step in your career and empower patients across the globe! Send your CV or reach out directly to Mohammad Alireza at [email protected]